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 Nirmalya
 typo3india(at)gmail(dot)com
 enirmalya(at)yahoo(dot)com

©2007 Nirmalya Mondal.

What is vtiger CRM?

vtiger CRM is 100% Open Source Customer Relationship Management solution built over LAMP/WAMP stack and other third-party open source packages.

vtiger CRM software can be installed in Windows NT/2000/XP/2003 and different types Unix/Linux-based distributions, such as RedHat 7.2/8.0/9.0, Debian 3.0, SuSe 9.0, Fedora Core 3.0, Mandrake 10.0, Mac OS, and FreeBSD.

An overview over Vtiger CRM

vtiger CRM software is built over the following open source software:

* Apache web server software, under the Apache License

* MySQL database software, used under the GPL

* PHP software, under the PHP License, version 3.0

* SugarCRM software used under the SugarCRM Public License (SPL 1.1.2) (SPL - a copy of Version 1.1.2 is found here)

* gdwin32 (graphic library) from www.boutell.com/gd/

* PHPMailer software used under the LGPL

* ADOdb software used under the BSD

* phpSysinfo software used the GPL

vtiger CRM provides Plugins/Extesnions for the benefit of business community. The complete code has been written by vtiger CRM team and released as an Open Source project in SourceForge.net:

* Customer Portal

* Outlook Plugin

* Office Plugin

* Thunderbird Extension

* Web Forms

* Firefox Toolbar

How is vtiger CRM different from other CRM software?

The vtiger CRM software installation is hassle free, as we have bundled well-tested third-party software, such as Apache, MySQL, and PHP along with CRM-specific source code. Most of the other open source CRM software providers offer only the application and ask users either to install all other LAMP/WAMP third-party software or approach them for installation.

The vtiger CRM software provides enterprise quality business enhancement utilities, such as vtiger Outlook Plug-in for Microsoft® Outlook® users, vtiger Thunderbird Extension for Thunderbird/Mozilla users, and vtiger Office Plug-in for Microsoft® Office® users. These utilities are part of the vtiger CRM Open Source project in SourceForge.net.

Currently most of the other Open Source CRM projects are not providing add-ons for Thunderbird Extension and Microsoft® Office® and you have to buy the Microsoft® Outlook® plug-in separately.